Frequently Asked Questions
Q: Is the management company experienced and available at all times to answer my questions?
A: All clients and staff know that they can call anytime, day or night, to speak directly to a nurse. When Harmon Home Health places a caregiver in your home and a service or clinical problem arises, a nurse is available at all times to troubleshoot and resolve issues.
Q: Are services available when I need them?
A: Our patients are covered by our 24/7, 365 days per year, on-call service. Care is available for as little as 2 hours per day to as many as 24 hours per day. Only a 24 hour notice of cancellation of service is required.
Q: Do I have to pay for more services than I need?
A: After careful assessment, a plan is discussed with our clients and
their families, to determine what level of service coverage is needed
and what skill level of staff is required. This will never include more services than you need, but will be a care plan adequate for staying
safely in your home.
Q: Does Harmon Home Health have a Medical Director?
A: Yes. A Medical Director is on staff at Harmon Home Health. He is a physician licensed in the state of Massachusetts and specializes in the field of Emergency Medicine. In fact, Harmon Home Health is unique.
Our CEO feels a Medical Director is essential for ensuring that high quality, service-oriented care is delivered on a consistent basis in accordance with the agency's "best practice" model.
Q: What are your requirements for staff being placed in my home?
How do I know that they are competent and reliable?
A: All of our staff must meet the following requirements before
being hired:
- Evidence of experience
- Written testing for all skill levels
- Submission of current license and/or certification
- Ability to read, write and speak English
- Written references
- Criminal history checks (CORI)
- Current physicals
- TB screen
- Staff are fully bonded and insured according to the laws of the state of Massachusetts
- Nurse aide registry checks
Q: Are all employees supervised on a regular basis?
A: Yes.
- All staff are directly supervised by our Director of Nursing.
- All employees receive an introduction to the client and receive detailed instructions regarding clients' needs.
- A supervisor is available for staff to discuss their cases at all times.
- Regular supervision is provided according to the client and caregiver needs.
- During the supervisory visit, the client's condition and level of service are reassessed.
- All changes are reported to the family and/or physician.
- Staff who are unable to meet the client's or company's expectations are dismissed.
Important Information You Should Know
Before Selecting Private Pay Home Care Options
Harmon Home Health |
Registry |
Independent Employee |
|
| Caregivers are bonded and covered by liability insurance | Yes |
No |
No |
| Caregivers are covered by workers compensation | Yes |
No |
No |
| Caregivers have federal, state and local taxes withheld | Yes |
No |
No |
| Caregivers are skill tested and trained | Yes |
Sometimes |
No |
| A Medical Director oversees clinical issues | Yes |
No |
No |
| Registered Nurse supervision of caregivers | Yes |
Sometimes |
No |
| In-home supervision of caregivers | Yes |
No |
No |
| Registered Nurse assessment of patient needs | Yes |
Sometimes |
No |
| Care Plan developed by a Registered Nurse | Yes |
No |
No |
| Care Plan followed by caregivers | Yes |
No |
No |
| On-call personnel, 24/7, 365 days a year | Yes |
Sometimes |
No |
| State inspections to monitor quality and standards of care | Yes |
No |
No |
| Certified by Massachusetts Division of Occupational Safety | Yes |
No |
No |
51 Union Street Suite 202
Worcester MA 01608
508-791-5600 / 1-877-CARE-414